This documentation relates to an older version 1.0 of Rich Filters for Service Desk Dashboards. See the documentation index for other versions.
Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.
This page extends The Rich Filter Pie Chart Gadget page from the Rich Filters for Jira Dashboards documentation. If you're not sure how the Rich Filter Pie Chart gadget works, you should check that page first.
Rich Filters for Service Desk Dashboards provides new options for the Rich Filter Pie Chart gadget. You can now display statistics based on Service Desk fields – Customer Request Type and Organizations.
In order to configure these new features, the gadget provides new setting options:
|Setting||New options – description|
The users can select three new options:
The difference between Customer Request Type and Customer Request Type (by project) is that the latter also splits the issues by project and displays the icons of the request types. The former merges together the request types with the same name but from different projects.