This documentation relates to an older version 1.0 of Rich Filters for Service Desk Dashboards. See the documentation index for other versions.

The Rich Filter Simple Counter Gadget

Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.

This page extends The Rich Filter Simple Counter Gadget page from the Rich Filters for Jira Dashboards documentation. If you're not sure how the Rich Filter Simple Counter gadget works, you should check that page first.

Rich Filters for Service Desk Dashboards provides new options for the Rich Filter Simple Counter gadget. You can now compute values based on Service Desk SLA fields: SLA Completed, SLA Met, SLA Breached, and SLA Average.

To configure these new features, the gadget provides new setting options: 

SettingNew options – description
Values

New values based on the Service Desk SLA fields are available. For each SLA field, the available options are:

  • Completed – returns only the issues for which the SLA is completed
  • Met – returns the issues for which the SLA is completed and met
  • Breached – return the issues for which the SLA is completed and breached
  • Average – displays the average completion time for the issues which have the SLA completed

In all the cases, only the issues with the SLA completed are taken into account and only the last cycle is included in any computation.