This documentation relates to an older version 1.0 of Rich Filters for Service Desk Dashboards. See the documentation index for other versions.

The Rich Filter Smart Gauges Gadget

Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.

This page extends The Rich Filter Smart Gauges Gadget page from the Rich Filters for Jira Dashboards documentation. If you're not sure how the Rich Filter Smart Gauges gadget works, you should check that page first.

Rich Filters for Service Desk Dashboards provides new options for the Rich Filter Smart Gauges gadget. You can now display gauges based on the SLA %Met or %Breached ratio.

In order to configure these new features, the gadget provides new setting options: 

SettingNew options – description
Gauge Filter

Two new options are available for the Gauge Filter (this setting is available only when the Computation mode is Use smart clauses as gauge totals):

  • SLA %Met: the gauge level will be the ratio of issues with the SLA completed and met out of all the issues with the SLA completed
  • SLA %Breached: the gauge level will be the ratio of issues with the SLA completed and breached out of all the issues with the SLA completed

In all the cases, only the issues with the SLA completed are taken into account and only the last cycle is included in any computation.

SLA

If the Gauge Filter is SLA %Met or SLA %Breached, then the Values setting is replaced by the SLA setting.

The user can select the SLA for which to display gauges.