This documentation relates to an older version 1.0 of Rich Filters for Service Desk Dashboards. See the documentation index for other versions.
Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.
This page extends The Rich Filter Time Series Chart Gadget page from the Rich Filters for Jira Dashboards documentation. If you’re not sure how the Rich Filter Time Series Chart gadget works, you should check that page first.
Rich Filters for Service Desk Dashboards provides new options for the Rich Filter Time Series Chart gadget which allow you to display time series based on SLA fields:
- see how the number of issues with SLA Completed, Met, or Breached has evolved over time
- see how the SLA %Met or %Breached ratios have evolved over time
- see how the SLA Average durations have evolved over time
In order to configure these new features, the gadget provides new setting options:
|Setting||New options – description|
Two new Value type options are available besides Issue Count and Numeric Sum which existed already:
Depending on the selected Value Type, the user can select time series based on SLA values:
You can look at the Extending the Time Series page in order to know more about time series based on SLA fields.