This page relates to an older version 1.2 of Rich Filters::Service Desk Dashboards. See the documentation index for other versions.

Version 1.1 Release Notes

2018-11-08

Rename the app to Rich Filters::Service Desk Dashboards to align all rich filter extensions to the same naming convention.

Rich Filters::Service Desk Dashboards app on the Atlassian Marketplace

User's Guide for version 1.1

Version Highlights

Rename the app to Rich Filters::Service Desk Dashboards to align all rich filter extensions to the same naming convention.

Installation and Upgrade

The app may be installed from the Atlassian Marketplace or from the Find new add-ons page of your Jira instance.

(warning) Please make sure you follow the instructions below before and after installing / upgrading the Rich Filters::Service Desk Dashboards app:

  • Before installing Rich Filters::Service Desk Dashboards – you should make sure you have a compatible Rich Filters for Jira Dashboards app version already installed and licensed. In order to know the compatible Rich Filters for Jira Dashboards versions, have a look at our compatibility matrix between Rich Filters::Service Desk Dashboards and Rich Filters for Jira Dashboards.
  • Before upgrading Rich Filters::Service Desk Dashboards – it is preferable that you first upgrade the Rich Filters for Jira Dashboards app to the latest available version. 
  • After installing Rich Filters::Service Desk Dashboards – you must reindex your Jira instance (or at least all the Service Desk projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results.

Supported Jira Core/Service Desk Versions

The Rich Filters::Service Desk Dashboards version 1.1 is supported for Jira 7.3.0 – 7.12.x and compatible Service Desk versions – see the Jira applications compatibility matrix published by Atlassian in order to know the compatible Service Desk versions.