This page relates to version 1.3 of Rich Filters::Service Management Dashboards. Documentation for previous versions is available via the documentation index.

Version 1.3 Release notes

2022-03-11

Rename app, support for enhanced Satisfaction statistics, display of Satisfaction date & comment.

Rich Filters::Service Management Dashboards app on the Atlassian Marketplace

User's Guide for version 1.3

Version Highlights

  • Rename app to Rich Filters::Service Management Dashboards
  • Add support for Satisfaction as numeric value
  • Add support for Satisfaction date and Satisfaction comment in Views

See below for more details.

Rich Filters::Service Management Dashboards version 1.3.0 requires Rich Filters for Jira Dashboards version 1.22.0 or above. Make sure you upgrade your Rich Filters for Jira Dashboards app to the required version. More details in our compatibility matrix.

Rename the app

The name of the app was changed to Rich Filters::Service Management Dashboards instead of Rich Filters::Service Desk Dashboards previously.

Add support for Satisfaction as numeric value

The Satisfaction field can now be used in rich filters and rich filter gadgets as a numeric field. More precisely, users can:

  • Use Satisfaction as value in Rich Filter Simple Counter, Smart Counters, Statistics, and Two Dimensional Statistics gadgets
  • Display the Satisfaction average, min or max in the total row of Rich Filter Results gadgets
  • Use Satisfaction in custom values and time series

Add support for Satisfaction date and Satisfaction comment in Views

Satisfaction date and Satisfaction comment can now be added, as special columns, in rich filter views.

Installation and Upgrade

The app may be installed from the Atlassian Marketplace or from the Find new apps page of your Jira instance.

(warning) Please make sure you follow the instructions below before and after installing / upgrading the Rich Filters::Service Management Dashboards app:

  • Before installing Rich Filters::Service Management Dashboards – you should make sure you have a compatible Rich Filters for Jira Dashboards app version already installed and licensed. In order to know the compatible Rich Filters for Jira Dashboards versions, have a look at our compatibility matrix between Rich Filters::Service Management Dashboards and Rich Filters for Jira Dashboards.
  • Before upgrading Rich Filters::Service Management Dashboards – it is preferable that you first upgrade the Rich Filters for Jira Dashboards app to the latest available version. 
  • After installing Rich Filters::Service Management Dashboards – you must reindex your Jira instance (or at least all the Service Management projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results.

Supported Jira Core/Service Management Versions

The Rich Filters::Service Management Dashboards version 1.3 is supported on Jira versions starting with 8.8.0 and compatible Service Management versions – see the Jira applications compatibility matrix published by Atlassian in order to know the compatible Service Management versions.