This page relates to version 1.3 of Rich Filters::Service Management Dashboards. Documentation for previous versions is available via the documentation index.

The Rich Filter Smart Counters Gadget

Rich Filters::Service Management Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Management on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.

This page extends The Rich Filter Smart Counter Gadget page from the Rich Filters for Jira Dashboards documentation. If you're not sure how the Rich Filter Smart Counter gadget works, you should check that page first.

Rich Filters::Service Management Dashboards provides new options for the Rich Filter Smart Counters gadget. You can now display values based on Service Management SLA fields: SLA Completed, SLA Met, SLA Breached, and SLA Average.

In order to configure these new features, the gadget provides new setting options:

SettingNew options – description
Values

New values based on the Service Management SLA fields are available. For each SLA field, the available options are:

  • Completed – returns only the issues for which the SLA is completed
  • Met – returns the issues for which the SLA is completed and met
  • Breached – return the issues for which the SLA is completed and breached
  • Average – displays the average completion time for the issues which have the SLA completed

In all the cases, only the issues with the SLA completed are taken into account and only the last cycle is included in any computation.

ValuesThe field Satisfaction and custom values based on satisfaction can be used as values. Users are able to display average, min or max values based on customer satisfaction.