This documentation relates to an older version 1.0 of Rich Filters for Service Desk Dashboards. See the documentation index for other versions.

Extending the Dynamic Filters

Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.

This page extends the Configuring Dynamic Filters page from the Rich Filters for Jira Dashboards documentation. If you're not sure how dynamic filters work, you should check that page first.

Rich Filters for Service Desk Dashboards provides dynamic filtering support for the Service Desk specific fields Customer Request Type and Organizations.


The dynamic filters on Customer Request Type and Organizations fields work the same way all the other dynamic filters work. You can add, delete, reorder or change the options order of a dynamic filter on Customer Request Type or Organizations fields the same way you do for all the other fields. If you are not already familiar with these operations, have a look at the Configuring Dynamic Filters page from the Rich Filters for Jira Dashboards documentation.