User's Guide

Introduction

Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.

In order for the Rich Filters for Service Desk Dashboards app to work, you need to already have the Rich Filters for Jira Dashboards app installed and licensed separately.

Listings on the Atlassian Marketplace:

Before installing the app for the first time, please make sure you have a look at our Installation & Compatibility page.

Product Highlights

The Rich Filters for Service Desk Dashboards app provides the following functionality on top of the existing rich filters: 

  • Statistics and dynamic filtering on Service Desk specific fields: Customer Request Type and Organizations
  • Statistics results based on Service Desk SLA field values (SLA CompletedMetBreached%Met%BreachedAverage)
  • Statistics on Service Desk SLA Completion Dates
  • Time series based on Service Desk SLA values (SLA Completed, Met, Breached, %Met, %Breached, Average)

To find out more, see our Product Highlights page.