Installation & Compatibility

Rich Filters for Service Desk Dashboards is an extension of the Rich Filters for Jira Dashboards app. This extension adds functionality specific to Jira Service Desk on top of the existing rich filters. If you are not already familiar with the rich filters, you should first have a look at the Rich Filters for Jira Dashboards documentation.

Installation

The app may be installed from the Atlassian Marketplace or from the Find new add-ons page of your Jira instance.

(warning) Please follow these steps before and after installing Rich Filters for Service Desk Dashboards:

  • before installing the app – you must have a compatible Rich Filters for Jira Dashboards app version already installed and licensed (see the compatibility matrix below)
  • after installing the app – you must reindex your Jira instance (or at least all the Service Desk projects). Until this operation is performed, some of the statistics based on SLA fields might not return correct results

Compatibility Matrix

In order for the two apps to work correctly together, for each Rich Filters for Service Desk Dashboards version there is a minimum Rich Filters for Jira Dashboards version that should already be installed. Please see below the version compatibility matrix between Rich Filters for Service Desk Dashboards and Rich Filters for Jira Dashboards:

Rich Filters for Service Desk Dashboards

Rich Filters for Jira Dashboards

1.0.0 1.11.0 and above

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