In this release:

Statistics, charts and metrics based on Service Management SLA values

This release introduces statistics, metrics and charts based on the SLA fields provided by Jira Service Management (formerly known as Jira Service Desk). More precisely, the rich filters gadgets can now compute results based on the following properties of SLA fields: SLA Met, Breached, %Met, %Breached, average duration, and completion date.

Statistics based on SLA fields

The Rich Filter Statistics Gadget and The Rich Filter Two Dimensional Statistics Gadget can be configured with new values and new statistic types:

• For each SLA field, the options Completed, Met, Breached, %Met, %Breached and Average are available as values in the configuration form of the gadgets.
  
  
  
  
• The completion date of each SLA field is available as a date statistic type. This can be particularly useful when combined with SLA-related values.
  

Flexi charts based on SLA fields

The Rich Filter Flexi Charts Gadget can be configured with new values and new statistic types:

• For each SLA field, the options Completed, Met, Breached and Average are available as values in the configuration form of the gadget.
  
  
  
• The completion date of each SLA field is available as a date statistic type. This is particularly useful when combined with SLA-related values.
  
  
  
• For 2D flexi charts, when the completion date of an SLA field is selected on the primary breakdown, a predefined option is added to the statistic type options of the secondary breakdown: SLA Met/Breached.
  

Counters based on SLA fields

The Rich Filter Simple Counter Gadget and The Rich Filter Smart Counter Gadget can be configured with new values. For each SLA field, the options Completed, Met, Breached and Average are available as values in the configuration form of the gadgets.

Gauges based on SLA fields

The Rich Filter Simple Gauges Gadget and The Rich Filter Smart Gauges Gadget can be configured with new ratios. For each SLA field, the options %Met and %Breached are available as predefined ratios in the configuration form of the gadgets.

Support for statistics by numeric fields

The Rich Filter Statistics, Two Dimensional Statistics and Flexi Charts gadgets now support numeric fields as statistic type. All the existing features of these gadgets (sorting, totals, quick charts etc.) are compatible with statistics by numeric fields.